FREQUENTLY ASKED QUESTIONS

Please allow at least 7-10 business days after we process and ship your order for standard delivery. If we are shipping Internationally, you should receive your order 6-10 weeks after we ship.

Rush Service is also available at an additional cost. You should receive your order in 2 business days after we ship. Rush Service is only available to a single street address in the Continental U.S.

International Rush Shipping is also available (call or email us for details). You should receive your rush order 3-4 business days after we ship. International Rush Service is available to street addresses only (no PO Boxes).

Absolutely. Our Customer Service team would be happy to assist you with cancelling or changing your order.

To adjust or cancel your order, please contact us at 1-800-229-2753 or support@willowandivypress.com at your earliest convenience. Please include your order confirmation number along with the details of the changes needed in all email requests to expedite processing of your request.

Your satisfaction is very important to us, so your satisfaction is always guaranteed! If you are not completely satisfied with your order, please contact us at 1-800-229-2753 or support@willowandivypress.com. 

We will replace your item(s) or refund your money up to 30 days from the date you receive your order—no hassles! If you’re returning merchandise, please pack the item(s) in their original packaging and ship to:

Willow & Ivy Press
PO Box 9500
Boulder,
CO 80301

If you lost the packing slip, don't worry. You can still return the item(s) if you provide us with the name and the zip code that the order was shipped to. If you paid by credit card, we will refund the card you used to make the purchase.

We accept Visa and MasterCard (credit or debit), and American Express.

E-mail us with the complete zip code(s) in your area at support@willowandivypress.com.  We will
let you know what stores are available in your area.

We are so excited you are interested in having Willow & Ivy Press cards in your store. Visit our wholesale page and fill out the form to receive a catalog and more information on our collection.  

Thank you so much for your interest in being a part Willow & Ivy Press cards. For more information about art submissions, please reach out to hello@willowandivypress.com.

Willow & Ivy Press is a division of Leanin’ Tree, an industry-leader with 75 years of greeting card experience.

Effective July 1, 2022, Colorado imposes a retail delivery fee of $0.27 on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax.

Willowandivypress.com is liable to collect and remit the fee on a retail sale when the order is delivered to Colorado. Deliveries include when any taxable goods are mailed, shipped, or otherwise delivered by motor vehicle to a purchaser in Colorado. The retail delivery fee is collected state-wide, and is not separated by jurisdiction, and is calculated per order.

If every item in a retail sale is exempt from sales tax, the delivery is also exempt from the retail delivery fee. However, if one or more items in the transaction is subject to sales tax, the retail delivery fee is due. The fee applies to the entire order regardless of the number of items in an order and how many shipments are needed to deliver the items ordered.

The Colorado Retail Delivery Fee will not apply on qualifying orders for customers enrolled into ATEP in the state of Colorado and also on orders where the product taxability is zero.

For additional information and FAQs, please visit Colorado Retail Delivery Fee.

We are required to collect 2.9% sales tax for Colorado residents, and 5% sales tax for Wisconsin residents. We will automatically calculate sales tax on your order screen if applicable.

WARNING: The materials used as colored decorations on the exterior of this product contain lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm. Lead and cadmium levels in these products comply with FDA standards.

Proposition 65: In November 1986, Californians approved an initiative (Proposition 65) to address exposure to toxic materials. More than 750 chemicals, some of which are naturally occurring and some synthetic, have been included in Proposition 65. Under this law, businesses are required to provide a clear and reasonable warning before knowingly or intentionally exposing anyone to a listed chemical. All companies that sell products in the State of California are required to comply with Proposition 65 labeling. Proposition 65 is NOT a mandate of the United States Government or any of its departments. Because Willow & Ivy Press does not have total control over the production process and cannot control the final destination of our products, we voluntarily apply warning labels to the products that fall under Proposition 65 in the event they are purchased in California.